Privacy

Who we are

SELFCASE LTD is a company registered in England and Wales. Company number: 17478594.

For privacy queries, contact:hello@selfcase.co.uk

Information we may collect

• your name and contact details
• information you send through email, phone or contact messages
• information about the type of papers or support you ask about
• documents you choose to provide after we explain how to share them safely
• payment and billing information if you become a client
• basic website usage information, if analytics or security tools are used

Sensitive information

The papers people ask us about may include sensitive personal information, including family, financial, health, school, employment or court-related information. Please do not send confidential documents until we explain how to share papers safely.

How we use information

• to respond to enquiries
• to decide whether SelfCase may be able to help
• to provide agreed document organisation or paper-support services
• to manage billing, records and business administration
• to protect the security of our systems
• to meet legal, tax and regulatory obligations

Lawful basis

Depending on the situation, we may rely on consent, contract, legitimate interests, legal obligation, or another lawful basis under UK data protection law.

Who information may be shared with

• secure email, cloud storage, IT, payment, accounting or website providers
• professional advisers such as accountants, insurers or legal advisers
• public authorities if required by law

We do not sell personal information.

AI-assisted tools

SelfCase may use AI-assisted tools to help organise, summarise and check information. We aim to use tools and workflows that protect confidentiality and limit unnecessary sharing. We do not intentionally use client papers to train public AI models.

How long we keep information

We keep information only for as long as reasonably needed for enquiries, service delivery, legal, tax, insurance, complaint-handling and business record purposes. Retention periods may vary depending on the type of information and the reason it was provided.

Your rights

• access your personal information
• ask for correction
• ask for deletion
• object to or restrict some uses
• ask for a copy of your information
• complain to the Information Commissioner’s Office

Security

We take reasonable steps to protect personal information. No email, internet or cloud system can be guaranteed completely secure, so please do not send confidential documents until we explain the intended sharing method.

Updates

We may update this privacy notice from time to time.